AT&T calls it a day & hence Satyam BPO

It is now confirmed that one of the most admired projects among the list of projects that Satyam BPO holds will no longer be included in the list. Yes, Satyam BPO will no longer serve AT&T as both the companies have chose to part ways earlier this year, and the final day would be the 30th of Sep'08. Ironically, no member of AT&T knows the reason as to why Satyam BPO has lost this most revenue generating project. Though there are different stories being told about the same, we are not interested in those stories as long as we do not get it from the right source.

AT&T is an internet service provider in USA, most of whose customers have been greeted by the employees of Satyam BPO as "Thank you for calling AT&T..." which would no longer be the case. Satyam BPO managed to bag the project of providing the technical support for the ISP ( Internet Service Provider) known as Bellsouth, which was later acquired by AT&T. Among the employees who work for Satyam BPO, the ones who work for AT&T used to carry a charismatic pride, which is now set to fade.
Satyam BPO runs another similar project as that of AT&T, which is indeed a competitor of AT&T, which also is a ISP and spread across USA, Verizon. Satyam BPO has evolved with the plans of expanding Verizon as soon as it understood about the forthcoming loss of AT&T from its kitty. All the employees who were a part of the AT&T would eventually be moved to Verizon. Assuring the job security for the employees, Satyam BPO plans to move forward where as this act doesn't seem to ensure the job satisfaction of few employees. No matter what, there has a been a transition plan developed and as per the sources major chunk of AT&T has been moved to Verizon already and the remaining would be trained soon to greet the customers of Verizon as "Thank you for calling Verizon...".

Most of the employees who are associated with AT&T are confused about their next move. Experts say that the market of BPO segment is a little low at the moment, however employees of Satyam BPO claim to have plenty of offers in hand which might help them regain the smile which is being taken away by AT&T. Employees are now thinking whether to say, 'Hi' to Verizon or 'Good Bye' to Satyam BPO.
Next is What???

Do you care for a clean back(ground)???

Instances of workplace violence, resume falsification, and negligent hiring lawsuits are witnessing a steep rise. In view of this, employee background checks have become indispensable and more important than ever before. An employer would always want to invest time and money in hiring quality employees. The growing BPO industry & software industry demands authenticity in the hiring policies and also want their employees to have a clean record in order to woo their clients. There were many instances in the past like misuse of the customer information, illegal transactions which made companies in banking sector and other information sensitive industries react immediately to re-look into the credentials of their employees. This practice gradually spread to other industries too.

Organizations that pay due diligence to the hiring process are not only considering the education & experience verification but also the personal background verification. Many feel that these background checks cannot predict the efficiency of a particular candidate, but these reports are very useful in identifying negative traits, both large and small. Human resource professionals find the verification process to be very useful in retaining quality employees who would definetely add up to the reputation of the company. Few other companies use this background verifiation policy just to have their clients assured that the project is going into the right hands. There are few companies in the BPO industry who perform background checks only if it is mandated by the client whose business is being taken up. This is due to the cost involved in the process of getting the background verification checks done for all the employees. Many HR managers feel that irrespective of the cost factor and the client mandates, it is good to have a background verification policy in order to have the best work culture.

I have come across many cases in which an employee looses his/her job after being with the company for quite sometime because their background verification check gets a red code. Organizations feel it to be better late than never however the employee will get affected in many ways. It is true that the employees should furnish appropriate data(should always be authentic) while entering into an organization however it would be better if the organization gets the background of a candidate soon after he is successful in the interview instead of having a background verification check after certain time of the employment of the candidate which will ensure that everything is smooth since the beginning.

Employee background verification checks vary in degree of use depending on the job requirement and the organization. Background checks are not difficult to perform and widely used by organizations to make hiring decisions. It may prove to be a complicated process in some cases as there are so many different aspects to be considered.It is also mandated that employers take the consent of applicants prior to conducting background checks. Many organizations have understood the importance of these background verification checks.All employers now have a need for employment screening to ensure they are hiring and training the best candidate. A job seeker would drill down to get the background of a company verified through his own sources before applying for a position into the company, hence the reverse trend started as prospective candidates are now being screened before offering them the job. Time to have a clean back(ground) Huh!